metabion is a globally leading supplier of Custom Nucleic Acids renowned for its focus on reliable supplies of consistently high-quality products and services. Our vision is to be the best-in-class producer and service provider of premium custom oligonucleotides - dedicated to enhance scientific progress and to support diagnostic and therapeutic solutions. metabion´s aspiration is to ensure that quality is primary while trust is principle in its relationships with all stakeholders. We are committed to deliver excellence to biotechnological research and applications to promote creativity, innovation and progress for the well-being of our planet - its human and natural resources.

We are currently searching for a Customer & Sales Support Specialist to join our team at our headquarters, Semmelweisstrasse 3, 82152 Planegg, Germany.

Customer & Sales Support Specialist (all genders)

Customer & Sales Support Specialist´s responsibilities include, but are not limited to the following

Serve as the primary point of contact for metabion customers, providing exceptional support via email, chat, and phone.
Address inquiries related to product availability, specifications, and usage, ensuring prompt and accurate follow-up.
Manage the entire sales process, including validating inquiries, preparing quotations, processing orders, and ensuring their accurate and timely fulfillment. Collaborate with production, finance, and administration teams as needed.
Build and maintain strong client relationships by understanding their short- and long-term needs and aligning them with metabion’s offerings.
Monitor and contribute to the improvement of metabion’s sales-related KPIs, enhancing the efficiency of sales processes.
Provide innovative solutions to customer challenges while driving revenue growth.

Basic Minimum Qualifications:

A Bachelor’s degree in biology, chemistry, or a related life science field, or equivalent directly-related experience (e.g., two years of relevant industry experience as a technical assistant or similar role equates to one year of college in a related major).
Outstanding communication skills (both written and verbal) in German and English, with a keen eye for detail.

The ideal candidate brings along

A passion for working directly with customers and delivering exceptional service.
A proactive, solution-oriented approach to challenges.
Strong multitasking skills, with the capability to keep accurate records, follow instructions, and adhere to company policies.
Proficiency in using computers and organizational tools, with a scientific mindset.
The ability to work both independently and collaboratively as part of a team.
Positive attitude to drive success.

We offer

metabion is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of Federal, State, and local governing bodies and agencies. We welcome ideas and the changes they bring. We treat each other with dignity and respect.

Apply now

Full-Time , Permanent

Specialist

Updated at 01/15/2025

While applying for the job please refer to jobvector and use the following reference number: CS1-25